ChurnNote vs Baremetrics
Baremetrics is a full SaaS analytics suite. ChurnNote is a focused tool that automatically emails churned customers and captures their honest feedback. Different tools for different jobs — at very different price points.
ChurnNote
Personal exit emails, automated
Price: $12/mo or $99/year
Best for: Indie SaaS founders ($500–$15K MRR)
Focus: Post-cancellation feedback via personal emails
Baremetrics
SaaS analytics and revenue dashboard
Price: From $108/mo (scales with MRR — $258/mo at $50K MRR)
Best for: Funded SaaS companies wanting full revenue analytics
Feature Comparison
| Feature | ChurnNote | Baremetrics |
|---|---|---|
| Automated exit emails to churned customers | ✓ | — |
| AI-generated personal emails | ✓ | — |
| Reply capture and categorization | ✓ | — |
| MRR / ARR analytics dashboard | — | ✓ |
| Revenue forecasting | — | ✓ |
| Cancellation reason tracking | Via email replies (22%+ response rate) | Via surveys (~5-10% response rate) |
| Customer LTV tracking | Per cancellation | Full cohort analysis |
| Weekly digest emails | ✓ | ✓ |
| Stripe support | ✓ | ✓ |
| Lemon Squeezy support | ✓ | — |
| Pricing | $12/mo flat | From $108/mo (scales with MRR) |
| Free tier | — | — |
| Setup time | 5 minutes | 15-30 minutes |
Baremetrics Strengths
- ✓Comprehensive MRR, ARR, and revenue analytics dashboard
- ✓Real-time metrics with trend charts and forecasting
- ✓Cancellation Insights feature shows churn reasons (survey-based)
- ✓Trial Insights for tracking conversion rates
- ✓Integrates with Stripe, Braintree, Recurly, App Store Connect, and more
- ✓Established brand with large community
Where Baremetrics Falls Short
- ✗Expensive — starts at $108/mo and scales with your MRR
- ✗No automated post-cancellation email outreach
- ✗Cancellation Insights relies on surveys (low response rates ~5-10%)
- ✗Overkill if you just want to understand why customers leave
- ✗No AI-powered email generation or reply categorization
- ✗Complex setup with many features you may not use
When to Choose Baremetrics
Baremetrics is the right choice if you need a comprehensive revenue analytics dashboard. It excels at showing you MRR trends, cohort analysis, revenue forecasting, and trial conversion rates. If your primary question is “how is my revenue growing?” — Baremetrics answers that well.
Baremetrics also has a Cancellation Insights feature that shows a survey to customers during the cancellation flow. However, in-app surveys typically see 5-10% response rates, and the responses tend to be quick checkbox answers rather than detailed feedback.
When to Choose ChurnNote
ChurnNote is the right choice if your primary question is “why are customers leaving, and what are they actually thinking?” Instead of showing a survey at the moment of cancellation (when customers are least willing to engage), ChurnNote sends a personal, plain-text email 24 hours later.
This approach gets 3-5x higher response rates than in-app surveys because it feels like a genuine personal email from the founder, not a corporate survey. The replies are honest, detailed, and actionable — customers tell you exactly what went wrong and what would bring them back.
The Price Difference
At $12/mo flat, ChurnNote costs a fraction of Baremetrics. For a SaaS doing $10K MRR, Baremetrics would cost $108/mo — 9x more than ChurnNote. At $50K MRR, Baremetrics costs $258/mo. ChurnNote's pricing never changes based on your revenue.
Using Both Together
Many founders use Baremetrics for revenue analytics and ChurnNote for churn feedback. They complement each other: Baremetrics tells you how much churn you have, and ChurnNote tells you why. Both can connect to your Stripe account simultaneously without conflicts.
Try ChurnNote — $12/mo, cancel anytime
Connect Stripe or Lemon Squeezy. When a customer cancels, they get a personal email. You get their honest answer.
Get started with ChurnNote